DRAFT PRIVACY NOTICE
Privacy should describe the product that actually ships.
This working notice is transparent about planned processing. It remains noindex until the legal entity, launch states and counsel review are complete.
Planned data categories
Account and business configuration; caller contact and service-request information; call metadata, transcript and recording only when enabled; usage and subscription records; product analytics; support and security audit information.
Planned uses
Operate and secure the receptionist; route and summarize calls; enforce service and usage rules; provide business records; process subscriptions; diagnose failures; prevent abuse; comply with valid legal obligations.
Service providers
The architecture anticipates infrastructure, database/authentication, telephony, voice AI, email, analytics, error monitoring and payment providers. The final notice names the providers and roles that are active at launch.
Recording and transcript choices
Recording is planned off by default pending consent review. Tenant settings, caller disclosure, storage location, role access and deletion schedule must be operating before recording is available.
Retention and deletion
Different data classes receive separate retention. The planning proposal is 30 days for enabled raw recordings, 90 days for full transcripts and longer retention for redacted lead or financial records where required. Final periods depend on product need and legal review.
Choices and requests
The production notice will explain account access, correction, export, deletion, message opt-out and escalation channels. Requests will require identity verification and may have lawful exceptions.